By Feature

Smart DID

When you customer call to IVR and reach to operator, 99% will get a sweet answer like, ‘let me try to find out who called you, please hold’. How terrible the customer gets a no guaranteed ‘try to find out whom’ and wasting time be ‘hold’.


Smart DID  


 

 

 

One Number Stations

ONS (One number stations) is an innovative IPPBX feature unique to Zycoo IPPBX, when we found in SIP Forking an incoming call to a specified extension number (main extension) can reach to multiple extensions / devices, reversed thinking we want those extensions can reach to any outbound number cloaked, like those calls are placed from the main extension. So you can have the main extension number in several different locations and working as one. That makes the SIP forking running bi-directional and perfect.


One Number Stations  


 

 

 

Audio File Convertor

Audio file is normally used in IVR, and music on hold/transfer. ZYCOO CooVox IP PBX support audio file with wav, gsm, ulaw, alaw format. If you are using the audio files with other format, you have to convert them to the supported format of ZYCOO IP PBX.
Please learn from the following guide to convert your audio file.


Audio File Convertor  


 

 

 

Blacklist

Tired of getting calls from an unwelcome number?
The caller doesn't even have a number?
Blacklist feature helps to block any calls that you don't want to answer.

Benefits:

  1. Easy to check and edit the blacklist
  2. Convenient to add in or remove a number from the list by feature codes

 

 

 

Call Conference 

Need to join a meeting when you are out of office?
Need to hold a meeting for customers who are far away?
Call Conference feature helps to join the meetings using the pre-set Conference Password anytime anywhere.

Benefits:

  1. Organize participants from anywhere whoever has a telephony or Internet network, that is a time-saving and cost-saving solution for business people
  2. Independent operator number, easy to remember and manage
  3. Three conferences can be supported simultaneously, merging internal and external lines  

Call Conference  


 

 

 

Call Recording

Need to record every/part of incoming/outgoing calls automatically?
Reluctant to pay more to get another call recording equipment?
Call Recording feature helps to set up your own manageable call recording system.

Benefits:

  1. Complete data can be recorded, including voice, callerID, called extension, call time, call duration and so on
  2. Restored securely in built-in storage space, easy to search and download
  3. One-touch Recording can work anytime you want to record a call

 

 

 

Callback

Always travelling and need to contact the office frequently?
Don't want to afford to pay the bill calling back to office?
Callback feature helps to allow the office to call back your phone once you called, that is also a good way to save your customers costs.

Benefits:

  1. Saving travelling costs for calling back to office
  2. Saving costs for your customers when they need after-sale service

Callback  


 

 

 

Click to Call from Outlook

Outlook is the necessary and popular office working tool.
Want to find a way to click to call from outlook contacts’ list?
Need to improve the working efficiency?
ZYCOO IP PBX can be integrated with Outlook with xtelsio TAPI.


Click to Call from Outlook  


 

 

 

CooVox IP PBX Integration with Elastix

Need to integrate CooVox IP PBX with your existed Elastix system?
Need to simplify the routing of calls or to reduce call costs?
ZYCOO IP PBX can work perfectly with Elastix. (ZYCOO P Series Hardware Appliance support Elastix installation)

 

 

 

Data Storage

IP PBX is suddenly down or failed for wrong operation, and every data is getting lost…
How to avoid such accident? Back up your files!
Please follow the guide below to learn how to store the data.


Data Storage  


 

 

 

Follow Me

Difficult to be reached when carrying several numbers and always travelling?
Can't afford to miss an important call?
Follow Me feature helps to ring up every single number of yours in turn until you are assuredly reached.

Benefits:

  1. Never miss a call
  2. Easy to set up the call route and method

 

 

 

Feature Code

Feature code is the fastest way to execute an action in phone calls, which will help you promote the productivity in your daily working. Do you know all the feature codes for all the fast action?
The following document will introduce all the feature codes to you in detail. Of cos, if you changed some feature codes, please just follow your updated feature codes.


Feature Codes  


 

 

 

Hot Standby

Need the system running all the time?
Hot Standby feature helps to backup the whole system configurations and automatically transfer to the other device, so your system will be always in order.

Benefits:

  1. Regular working can continue when one system crashed
  2. Important data never gets lost

Hot standby  


 

 

 

IP Phone System Security Guide

In order to prevent insecurity issues happening then reduce economic loss, ZYCOO always focus on the security protection of your IP Phone system, such as SSH access, brutal SIP flood, or TLS registry, firewall... 
We won’t promise you that your system will not be hacked the following guide, but continue working on this side of things, learning more about security settings, implementing your system security as you need is the only thing you need to do.


IP Phone System Security Guide  


 

 

 

Integration with Lync Server

Microsoft LYNC Server 2013 is an Enterprise unified communications solution that offers a host of features including instant messaging, presence, VoIP and audio/video/web conferencing, etc. For organizations that have deployed the core Lync Server 2013 product, these features are available within an organization, between organizations and with external users on the public internet.
Enterprise Voice upgrade for Lync Server 2013(requires additional licensing) allows breakout to the PSTN through a supported gateway or PBX system.


Integration with Lync Server  


 

 

 

Phone Provisioning

Want to save time to configure dozens of IP Phones?
Need centralized deploy all the IP Phones in the enterprise?
CooVox IP PBX can support phone provisioning to achieve this!

Phone provisioning supported IP Phone brand:
Akuvox, Cisco, Grandstream, MOCET, Yealink, ZYCOO


Phone Provisioning  


 

 

 

Remotely Integrate Two CooVox IP PBX

More than two offices located in different cities/countries?
Wanna connect the IP PBXs located in different places to achieve free call during the different offices?
Here we can introduce you how to achieve this.


Remotely Integrate Two CooVox IP PBX  


 

 

 

Skype for SIP

Need to make calls all over the world but tired of looking for SIP providers?
Cost is too high to call to some certain countries?
Skype for SIP feature helps to make call to anywhere at common Skype rates.

Benefits:

  1. As long as you have a free Skype Manager Account, you can use Skype to call via IP PBX
  2. Easy to assign and control the cost
  3. Totally same rates as normal Skype accounts 

How to use skype on IP PBX  


 

 

 

Virtual Fax

Need to use fax but don't have or hate to buy a fax machine?
Need a simple and unified fax system?
Virtual Fax feature helps to build up a great fax system without a legacy fax device.

Benefits:

  1. Every user in the system can easily send/receive fax and manage history files
  2. No maintenance cost on fax machine, saving energy and materials
  3. Time-saving fax procedures

Virtual Fax  


 

 

 

Voicemail to Email

Be out of office for a trip?
Don’t want to miss any call or voicemail?
Leave your Email address so that voicemail from any call can reach your email.
Check your missed calls voicemail anywhere when you are out of office.


Voicemail to Email  


 

 

 

VPN Settings

Need secure communication.
Here is the useful feature for you.

Benefits:

  1. Protecting voice over IP from being hijacked
  2. Make sure the VoIP telephony can work normally
  3. Protecting the system against hackers

VPN Settings