CooCenter-S30

CooCenter-S30 is a 30 agents Call Center Appliance, provides call center, IP PBX, CRM applications, a high efficient solution for SMB to handle customer relationship management, and features as easy to implement, maintain and use.

CooCenter-S30 comes with max. 8 x GSM or FXS lines or 2 x PRI ports. Applied with WebRTC technology to support Window Pop-up, CRM, ACD, statistic reports. Greatly saves operation cost and improves productivity for business marketing, after-sales service, product promotion and communication management.

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Features

Call Center Features
  • Window Pop-up
  • Voicemail
  • Call Queue
  • Custom Worksheet
  • Agent SIP login
  • WebRTC Agent login
  • ACD
  • SmartDID
  • Click-To-Dial
  • Conference Call
  • Auto Dial
  • Satisfaction survey
  • Statistic reports
  • Customize CRM
  • IVR
  • Recording Playback
  • Remote Agent login
PBX Features
  • Caller ID
  • Video Call
  • Paging and Intercom
  • Smart DID
  • DISA
  • Multi-language
  • Voicemail to Email
  • IVR
  • Call Recording
  • Three-way Conference
  • Conference Call
  • Phone Provisioning
  • Blacklist
  • BLF
  • Feature Codes
  • DDNS
  • DID
  • PIN Code Access
  • SIP Trunks
  • Forward/Park/Route/Transfer/Hold/Waiting
Codecs & Protocol
  • Audio Codecs: G.722, G.711 (a-law,u-law), G.729,G.726,GSM,Speex
  • Video Codecs: H.261, H.263, H.263+, H.264
  • Protocols: SIP (RFC3261), IAX2
  • DTMF:RFC2833,SIP INFO,In-band
System Capacity
  • 60 x SIP Extensions
  • Storage: 16GB On board EMMC +500GB Surveillance Hard Drive
  • 4GB DDR3L
  • External USB Storage (Max 1TB, Portable HDD requires using own PSU)
  • 30 Agents (WebRTC or SIP)
Network
  • IPV4 & IPV6
  • DHCP Server
  • Firewall
  • UDP/TCP/TLS
  • VLAN
  • IP Assignment(Static/DHCP/PPPoE)
  • VPN Client (L2TP / PPTP / Open VPN / N2N)

Technical Specification

Hardware Specification
  • Intel Dual-core 2.41GHz CPU
  • 4GB DDR3L
  • 16GB on board EMMC
  • 2 x 1000Mbps Ethernet Ports
  • USB 3.0 + USB 2.0 (Extended Storage)
  • HDMI (High-definition Multimedia Interface)
  • 2 x Modules Slots
  • 500GB HDD
  • Power: AC 100~240v, 50/60A, 1.5A max
Environment
  • Working Temperature: 0 °C ~ 40 °C
  • Storage Temperature: -20 °C ~ 55 °C
  • Humidity: 5 ~ 95%Non-condensing

Download

Name Version Size Release Date Download
CooCenter-S10+-S30-CC-Admin-Guide V3.0 1.27 M 2018-06-11
CooCenter-S10+-S30-CC-Agent-Guide V3.0 1.10 M 2018-06-11
CooCenter-S10+-S30-CC-Supervisor-Guide V3.0 1.77 M 2018-06-11
CooCenter-S10+-S30-PBX-Admin-Guide V3.0 3.37 M 2018-06-11
CooCenter-S30-datasheet V3.0 471 K 2018-05-11